GENERAL TERMS AND CONDITIONS OF “THE RESIDENCE ENSCHEDE”
Version 4.0 – August 2023
Terminology
Guest: a person who has reserved and is staying at The Residence Enschede and is registered as such.
Main guest: the person who has made a reservation at The Residence Enschede. The main guest must be over 18 years old and is responsible for his/her fellow guests.
Manager: the person who, as owner of The Residence Enschede or on behalf of the owner of The Residence Enschede, manages The Residence Enschede.
Third Party: Any other legal entity that is not a guest, administrator or owner.
Reservation: a confirmation of the reservation request by The Residence Enschede
Cancellation: Revoking or dissolving the definitive reservation within the applicable period or a no-show at the time of the reservation.
1.0 The Residence Enschede
1.1 The Residence Enschede is described on the website www.theresidenceenschede.nl. This website has been compiled with the utmost care, but there may be discrepancies between the text and/or photos presented on the website and the actual situation at The Residence Enschede at the time of the guest's visit. Guests cannot derive any rights from such discrepancies.
1.2 The minimum stay at The Residence Enschede is one night. During holiday periods and/or the summer months, a different minimum stay may apply.
1.3 The Residence Enschede is accessible to guests 24 hours a day. The apartments have their own lockable entrance.
1.4 Rest periods are from 11:00 PM – 7:30 AM.
1.5 Smoking is not permitted in the apartments, common areas, or anywhere indoors. Smoking is permitted outdoors.
1.6 Pets of guests are not allowed in/near the hotel, unless otherwise agreed between the guest and the manager.
1.7 The rooms are suitable for 1 to a maximum of 4 persons (small apartment) and 1 to a maximum of 6 persons (large apartment) unless otherwise indicated when booking.
1.8 Check-in is between 2:00 PM and 8:00 PM, and check-out is no later than 11:00 AM. Later check-in is possible by mutual agreement and must be requested in advance.
1.9 The Residence Enschede is less suitable for very young children, although children are always welcome.
1.10 Guests can park their cars in the nearby parking garages. Parking is always at your own risk.
1.11 Guests must have a permanent residence or place of residence
1.12 Guests must follow the instructions of the administrators
1.13 The administrators may deny and/or refuse guests access to The Residence Enschede with immediate effect in the event of violation of the general terms and conditions and/or the house rules or in the event of inappropriate behavior, without further notice or explanation, and without refund of accommodation costs.
1.14 Guests of The Residence Apeldoorn must adhere to the house rules that are provided to them online when booking and are also available for inspection at the hotel.
1.15 The Residence Enschede is registered with the Chamber of Commerce under number.
76698122
2.0 Rates
2.1 The rates include gas, water, electricity, and heating. They exclude VAT and tourist tax.
2.2 The rates do not include cancellation and/or travel insurance costs and/or other costs.
2.3. Hotel rates are always non-binding and subject to change.
2.4 All information on The Residence Enschede's website, www.theresidenceenschede.nl, is deemed to have been provided in good faith and is always subject to interim adjustments. The hotel is not bound by obvious errors on its website.
3.0 Reservation and Payment
3.1 Reservations can be made online via www.theresidenceenschede.nl or www.booking.com or another booking platform.
3.2 The reservation is only completed after confirmation of your reservation request by The Residence Enschede.
3.3 The advance payment or the total accommodation costs must be transferred to:
The Residence Enschede
IBAN: NL11INGB0007145036
BIC: INGBNL2A
3.5 Payment of the remaining balance must be made upon check-in at The Residence Enschede. Payment can be made in cash or by debit card.
4.0 Cancellation
4.1 Cancellation is free of charge up to two days before the arrival date. For example, if you arrive on Friday, cancellation is free up to and including Wednesday. For reservations made from abroad, the deposit will not be refunded.
4.2 If you cancel within one day of your arrival date, you will be charged 100% of the booking price. For bookings made from abroad, the deposit will not be refunded.
4.3 Cancellation after arrival or early departure during the stay will result in the entire stay period (confirmed total travel sum) being charged.
4.4 Cancellations can only be made in writing via the contact form on the website or by email to [email protected].
4.5 The Residence Enschede reserves the right to cancel a confirmed reservation without giving reasons more than two days prior to the arrival date. Any deposits already paid will be refunded to the main guest free of charge.
5.0 Damage
5.1 The guest must behave properly and use the accommodation in accordance with reasonable instructions for use given by the hotel or the owner/manager.
5.2 The main guest is legally liable for any damage caused by him or his fellow guests to the accommodation or the items present therein.
5.3 Any damage (damage, loss, misplacement, and/or theft) must be reported immediately to the owner or manager by the guest. Repair and/or replacement costs must be reimbursed immediately to the owner/manager upon request.
5.4 In the event of loss or other non-return of hotel keys, all resulting costs will be charged to the primary guest. The primary guest agrees to pay the invoice within 14 days of receipt of the substantiated invoice.
5..5 If the keys are not returned at check-out, the main guest is obliged to return the keys to the owner by registered mail within 2 working days.
6.0 Complaints
6.1 Guests are always entitled to submit their complaints to the hotel by means of a complaint. The hotel must always handle a complaint adequately and expeditiously, ensuring that the complaint is handled in accordance with standards of reasonableness and fairness.
7.0 Force Majeure
7.1 In the event of force majeure, whether permanent or temporary, when rental spaces, such as the City Apartments, are taken out of service, the hotel is entitled to terminate or temporarily suspend the agreement in whole or in part, without the guest being entitled to claim performance and/or compensation. Force majeure includes, but is not limited to: apartments taken out of service, City Apartments, threat of war, war, uprising, civil war, strikes, boycotts, disruptions to the energy supply, traffic, or transport, government measures, shortages of raw materials, natural disasters, and all circumstances, including extraordinary weather conditions, the death of an owner or immediate family member, etc., under which full or partial performance of the agreement cannot reasonably be expected of the hotel.
8.0 Liability
8.1 The hotel cannot be held liable for any damage suffered by the guest or third parties as a result of their stay in the accommodation; the guest indemnifies the hotel against any claims in this regard. The hotel is not liable for disruptions in and around the accommodation, such as disruptions and outages of power and water supplies and technical installations, or unannounced or untimely construction and/or roadworks in the vicinity of the hotel.
8.2 The hotel cannot be held liable for damage that is due to gross negligence or neglect of the hotel.
8.3 Notwithstanding the provisions of 8.1 and 8.2, the hotel's liability, if and to the extent it is legally liable under the user agreement for any reason, is always limited to direct damage, and any form of consequential damage is excluded. Furthermore, the hotel's liability is always limited to the maximum amount the insurer will pay in the event in question.
8.4 The hotel accepts no liability for injury to persons and/or damage, loss or theft of property of users.
9.0 Final provision
9.1 Unless otherwise provided in rules of private international law, these terms and conditions are exclusively governed by Dutch law. Non-Dutch-speaking guests are deemed to have agreed to the terms and conditions drawn up in Dutch.
9.2 All disputes arising from the user agreement or these terms and conditions will be settled in the first instance by the competent court in the Netherlands, insofar as the rules of international private law do not stipulate otherwise.
9.3 None of the parties can transfer its rights and obligations to third parties, unless otherwise stated in these terms and conditions.
9.4 If and to the extent that any provision in the user agreement and these conditions proves to be void, the other conditions will remain in force and the void article will be deemed to have been converted in such a way that it is brought into line with the apparent intentions of the parties.
