TERMS & CONDITIONS “THE RESIDENCE ENSCHEDE”

Version 5.0 – May 2026

Terminology

Guest: a person who has made a reservation with The Residence Enschede, stays there and is registered as such.

Main guest: the person who has made the reservation with The Residence Enschede. The main guest must be over 18 years old and is responsible for his/her fellow guests.

Manager: the person who, as owner of The Residence Enschede or on behalf of the owner of The Residence Enschede, manages The Residence Enschede.

Third parties: any other natural or legal person who is not a guest, manager or owner.

Reservation: a confirmation of the reservation request by The Residence Enschede.

Cancellation: the revocation or termination of the final reservation within the applicable period or a no-show at the time of the reservation.

1.0 The Residence Enschede

1.1 The Residence Enschede is described on the website www.theresidenceenschede.nl. This website has been compiled with the greatest care, but there may be differences between the text and/or photos presented on the website and the actual situation at The Residence Enschede at the time of the guest’s visit. Guests cannot derive any rights from such differences.

1.2 The minimum stay at The Residence Enschede is one night. During holiday periods and/or in the summer months a different minimum stay may apply.

1.3 The Residence Enschede is accessible to guests 24 hours a day. The apartments have their own lockable entrance.

1.4 Quiet hours are from 23.00 to 07.30.

1.5 Smoking is not permitted in the apartments, in shared spaces or anywhere indoors. Smoking outside is permitted.

1.6 Pets belonging to guests are not allowed in or at the hotel, unless otherwise agreed between the guest and the manager.

1.7 The rooms are suitable for 1 up to a maximum of 3 guests (small apartment) and 1 up to a maximum of 6 guests (large apartment), unless otherwise indicated at the time of reservation.

1.8 Check-in between 15.00 and 20.00, check-out by 11.00 at the latest. A later check-in is possible by mutual arrangement and must be reported in advance.

1.9 The Residence Enschede is less suitable for very young children, although children are always welcome.

1.10 Guests can park their car in the parking garages in the immediate vicinity. Parking is always at your own risk.

1.11 Guests must have a permanent place of residence.

1.12 Guests must follow the instructions of the managers.

1.13 In the event of a violation of the terms and conditions and/or the house rules, or in the event of inappropriate behaviour, the managers may immediately deny and/or refuse access to The Residence Enschede, without further notice or explanation and without refund of accommodation costs.

1.14 Guests of The Residence Enschede are required to comply with the house rules, which are provided to them online at the time of reservation and are also available for inspection at the hotel.

1.15 The Residence Enschede is registered with the Chamber of Commerce under number KVK 96925787.

2.0 Rates

2.1 Rates include gas, water, electricity and heating. Rates are exclusive of VAT and tourist tax.

2.2 Rates do not include the cost of cancellation and/or travel insurance and/or other costs.

2.3 The hotel’s rates are always non-binding and are subject to interim changes.

2.4 All listings on the website of The Residence Enschede www.theresidenceenschede.nl are deemed to have been provided in good faith and are always subject to interim adjustments. The hotel is not bound by obvious errors on its website.

3.0 Reservation and Payment

3.1 Reservations can be made online via www.theresidenceenschede.nl, www.booking.com or another booking platform.

3.2 The reservation is only completed after confirmation of your reservation request by The Residence Enschede.

3.3 Payment of the amount must be made at check-in at The Residence Enschede. Payment can be made by credit card or by PIN.

The deposit (if applicable) should be transferred to:

The Residence Enschede
Mr. P. Bakker
IBAN: NL90 RABO 0124 5308
BIC: RABONL2U

4.0 Cancellation

4.1 Cancellation is free of charge up to 2 days before the date of arrival. For example, arrival on Friday means cancellation is free of charge up to and including Wednesday. For reservations from abroad, no refund of the deposit will be made.

4.2 In the event of cancellation from 1 day before the date of arrival, 100% of the reservation rate will be charged. For reservations from abroad, no refund of the deposit will be made.

4.3 Cancellation after arrival or early departure during the stay will result in the entire stay period (confirmed total amount) being charged.

4.4 Cancellations can only be submitted in writing via the contact form on the website or by e-mail to info@theresidenceenschede.nl.

4.5 The Residence Enschede is at all times entitled to cancel a final reservation more than 2 days prior to the date of arrival without giving reasons. Deposits already paid will be refunded to the main guest free of charge.

5.0 Damage

5.1 The guest must behave properly and use the accommodation in accordance with the reasonable instructions of use given by the hotel or the owner/manager.

5.2 The main guest is legally liable for damage caused by him or his fellow guests to the accommodation or items present therein.

5.3 Any incident of damage (damage, loss, missing items and/or theft) must be reported by the guest to the owner or manager immediately. Repair and/or replacement costs must be reimbursed by the guest to the owner/manager immediately upon first request.

5.4 In the event of loss or otherwise non-return of keys to the hotel, all resulting costs will be charged to the main guest. The main guest commits to settling these within 14 days after the substantiated invoice is sent.

5.5 If keys are not handed in at check-out, the main guest is obliged to send the keys to the owner by registered post within 2 working days.

6.0 Complaints

6.1 The guest is at all times entitled to submit grievances to the hotel by means of a complaint. The hotel must always handle a complaint adequately and with due diligence, so that the complaint is dealt with according to the standards of reasonableness and fairness.

7.0 Force Majeure

7.1 In the event of force majeure, both of a permanent and a temporary nature, including the decommissioning of rental spaces such as the City Apartments, the hotel is entitled to dissolve the agreement in whole or in part or to suspend it temporarily without the guest being able to claim performance and/or damages. Force majeure is understood to include, but is not limited to: apartments out of service, City Apartments, threat of war, war, uprising, riot, strikes, boycotts, disruptions in the energy circuit, in traffic or transport, government measures, scarcity of raw materials, natural disasters and furthermore all circumstances, extraordinary weather conditions, the death of one of the owners or close family members and the like, in which whole or partial performance of the agreement cannot reasonably be required of the hotel.

8.0 Liability

8.1 The hotel cannot be held liable for damage suffered by the guest or third parties as a result of staying at the accommodation; the guest indemnifies the hotel against any claims in this regard. The hotel is not liable for disruptions in and around the accommodation such as outages of electricity and water supplies and technical installations, or for construction and/or road works in the vicinity of the hotel that are not announced or not announced in time.

8.2 The hotel cannot be held liable for damage attributable to the gross fault or negligence of the hotel.

8.3 Without prejudice to the provisions in 8.1 and 8.2, the hotel’s liability, if and insofar as it is held liable in law on any grounds whatsoever in respect of the user agreement, is at all times limited to direct damage and any form of consequential damage is excluded. The hotel’s liability is furthermore at all times limited to the maximum amount that the insurer will pay out in the case in question.

8.4 The hotel accepts no liability for personal injury and/or damage, loss or theft of property of users.

9.0 Final Provisions

9.1 Insofar as rules of private international law do not provide otherwise, only Dutch law applies to these terms and conditions. Non-Dutch-speaking guests are deemed to agree to the general terms and conditions drawn up in Dutch.

9.2 All disputes arising from the user agreement or these terms and conditions shall be settled at first instance by the competent court in the Netherlands, insofar as the rules of private international law do not provide otherwise.

9.3 Neither party may transfer its rights and obligations to third parties unless otherwise stipulated in the present terms and conditions.

9.4 If and insofar as any provision in the user agreement and these terms and conditions should prove to be void, the remaining terms shall remain in force, and the void provision shall be deemed to have been converted in such a way that it is brought into line with the apparent intentions of the parties.

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